Self Service Portal
Users have 24x7 access to the Help Desk
No Phone calls, No Email requests finally reduces all your staffs' workload in minutes.
You'll find it so simple:
Employee Helpdesk makes ticket creation an easy task through predefined methods.
As result, one only require a minimum time for creating a ticket and IT administrators
can eliminate the need for manual classification of tickets, since Helpdesk takes
care of the most. Service Requests clearly defines the due by time and sets expectation
level for new requests, making tickets completely organized and collect the details
based on categorization of trouble tickets.
Email/SMS based notification of escalations and resolutions. View reports of all
outstanding, opened, closed and resolved issues/complaints.