Interactive Voice Response (IVR) is a technology that allows a computer to process voice and DTMF keypad inputs. IVR typically allows callers to service their own inquiries by following the prompts given. IVR solutions can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed.
About IVR System Software
IVRS Solution Overview
IVR solutions can be used to control almost any function where the interface can be broken down into a series of simple questions. IVR solutions are typically used to service high call volumes, reduce cost and improve the customer experience. Examples of typical IVR applications are telephone banking, credit card services etc.. Companies also use IVR services to extend their business hours to 24x7.
SIPL has been providing computer technology products and services since 1995 and has a well experienced staff of IVR professionals who have created IVR solutions for many groups and industries. SIPL also offers a complete IVR design and development software solution for the creation of automatic phone answering applications. Whether your application is simple or complex, we can develop your phone campaign swiftly and have your application in production within a short span of time.
IVRS Design Model
To effectively design, develop, test and implement a new IVR (interactive voice response) application requires an experienced and professional organization. Care should be taken to construct a workable solution that satisfies the needs of both the caller and the organization.
IVRS can be divided into:
- Inbound IVR: Users call up the IVR number, so it is called inbound IVR.
- Outbound IVR: IVR calls the users up, so it is known as outbound IVR.
- On Premises IVR: IVR solution which is installed on the premises to be used exclusively by the company.
- Hosted IVR: With the advent of web based applications and internet penetration, it is now possible to host IVR solution remotely. So it is known as hosted IVR solution.